Delivery and Returns
Orders will be delivered by UPS Special Delivery for Guaranteed Next Day Delivery.
All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day for delivery the next working day. Orders placed after 12noon on a Thursday will be sent out Friday for delivery on the following Monday. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery on the Tuesday.
You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if UPS are unable to obtain this then your parcel will be returned to your nearest UPS depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.
At this time, we can only ship to countries within the EU, and delivery takes 2-4 days. If you wish to order outwith this area, please contact us direct to make appropriate arrangements.
All orders in the UK over £150 will be sent FREE Guaranteed Next Day Delivery.
Orders under £150 will be sent Guaranteed Next Day Delivery for £5.00
Orders sent to EU countries will be sent in 3-5 days for £10.00
If for any reason you are not happy with the goods you have received, you can return them to us within 14 days from the date of receipt. Returned goods will be either exchanged or refunded (less the delivery cost and any other relevant costs incurred). We regret we are not able to offer a refund on any sale items unless proven faulty, or incorrectly supplied.
Returned goods must be in their original condition with all garment tickets and tags attached, unworn and unwashed and capable of re-sale. In the case of footwear please ensure the box is included and undamaged as this part of the product, and any damage may result in the return being refused. This does not affect your statutory rights as a consumer.
Please email us at email@example.com in the first instance to advise of your intention to return goods; if you do not have one we will email you a Returns Form to complete and enclose with the returned goods.
You are responsible for arranging and the costs of return shipping. Please ensure that all returns are sent with a trackable and insured service, and that the returned items are well and securely packaged, as we cannot accept any responsibility for lost or damaged items in transit.
If returning from outwith the UK please clearly mark the package “Returned Goods” to avoid custom charges. We will not be responsible for any return custom charges levied.
Please send to:
4 William Street
We have made all efforts to ensure that photography, descriptions and details are correct and accurate. However slight differences may occur in colour and texture. All measurements are approximate. We will not be held responsible for any mistakes or omissions to any information given.
We will always endeavor to fulfil your order once completed and paid for. In the unlikely event that a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product, including any postage within 30 days following the date of payment.
We accept the following form of payment:
Mastercard, VISA, American Express, Solo, Switch/Maestro, Visa Debit, Delta,Electron.
We use Sage Pay to collect and process transaction information – please refer to www.sagepay.co.uk/policies/security-policy